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Dan Davis Dan Davis

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免費下載ITIL-4-Practitioner-Release-Management考古題更新和資格考試與專業人士ITIL-4-Practitioner-Release-Management題庫更新的領導者

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>> ITIL-4-Practitioner-Release-Management考古題更新 <<

專業的ITIL-4-Practitioner-Release-Management考古題更新和資格考試中的領先提供商和最新更新的ITIL-4-Practitioner-Release-Management題庫更新

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Peoplecert ITIL-4-Practitioner-Release-Management 考試大綱：

主題
簡介

主題 1

Service Design: This section of the exam measures the skills of IT Release Managers and covers the principles and practices involved in designing services and products that are practical, useful, and aligned with stakeholder expectations. It focuses on ensuring that services are designed in a way that they can be effectively delivered and supported by the organization and its partners.

主題 2

Change: This section of the exam measures the skills of DevOps Engineers and focuses on how to manage and control changes within IT environments. It includes planning, executing, monitoring, and communicating changes to ensure minimal disruption while keeping stakeholders informed about the progress and impact of changes.

主題 3

AI and Automation: This section of the exam measures the skills of IT Operations Managers and addresses the use of AI and automation in delivering IT systems and applications that align with user needs. It ensures that software releases meet quality standards, are delivered on time, and stay within budget, using modern tools and intelligent technologies.

最新的 ITIL Practitioner Level ITIL-4-Practitioner-Release-Management 免費考試真題 (Q18-Q23):

問題 #18
A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

A. Continuous integration
B. A 'push' approach
C. A 'pull' approach
D. Continuous delivery

答案：B

解題說明：
TheITIL 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates" (Section 3.2.3).
* Option A (A 'pull' approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.
* Option B (A 'push' approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.
* Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn't specify whether users must accept them (push) or can choose (pull).
The scenario describes a push approach, making B the correct answer.

問題 #19
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
B. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
C. The release management practice will ensure the quick use of improved services after new service features have been made available.
D. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.

答案：C

問題 #20
A service provider is receiving poor feedback from customers about releases of updates to a software product.
A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

A. Identifying the workflow steps
B. Creating a 'to be' value stream map
C. Reflecting on the 'as is' value stream map
D. Identifying the scope of the value stream analysis

答案：C

解題說明：
Value stream analysis in ITIL 4 helps identify inefficiencies and dependencies in processes like release management. TheITIL 4 Practitioner: Release Managementdocument notes:"Reflecting on the 'as is' value stream map allows organizations to understand the current state, including dependencies and impacts on business processes and IT systems, which can reveal gaps in information that lead to delays or failures" (Section 4.3).
* Option A (Creating a 'to be' value stream map) focuses on designing the future state, which comes after understanding the current state.
* Option B (Reflecting on the 'as is' value stream map) is the correct step to understand current impacts and dependencies, identifying the root cause of delays and repeats.
* Option C (Identifying the scope of the value stream analysis) is an initial step but doesn't directly address understanding impacts.
* Option D (Identifying the workflow steps) is part of mapping but doesn't emphasize reflection on impacts and dependencies.
The correct answer is B, as reflecting on the current value stream map helps uncover the missing information about impacts.

問題 #21
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

A. Release model review and development
B. Release management approach review and development
C. Release execution
D. Product architecture and service relationship analysis

答案：A

解題說明：
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.

問題 #22
What is MOST LIKELY to affect how significantly an organization's release management activities are dependent on partners and suppliers?

A. The source of the organization's products and technology solutions
B. The knowledge level of the organization's users
C. The maturity of the release management practice
D. The amount of automation in the release management practice

答案：A

解題說明：
The dependency on partners and suppliers in release management is influenced by the extent to which an organization relies on external products or services. TheITIL 4 Practitioner: Release Management document explains:"The source of the organization's products and technology solutions significantly affects the dependency on partners and suppliers, as reliance on externalsoftware, hardware, or services increases the need for coordination during releases"(Section 3.4).
* Option A (The knowledge level of users) impacts user adoption but not the dependency on suppliers for release activities.
* Option B (The maturity of the practice) affects internal efficiency, not the structural dependency on external parties.
* Option C (The amount of automation) influences how releases are executed but doesn't determine the dependency on suppliers.
* Option D (The source of products and technology solutions) directly determines how much the organization relies on external parties, affecting release management dependency.
The correct answer is D, as the source of technology solutions most significantly impacts supplier dependency.

問題 #23
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ITIL-4-Practitioner-Release-Management題庫更新: https://www.kaoguti.com/ITIL-4-Practitioner-Release-Management_exam-pdf.html

Dan Davis Dan Davis

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